Delivery and Returns

Delivery

We ship via DPD so you can track your parcel and choose an alternative delivery window where possible. When the order is shipped we will send you a tracking number.

Delivery Charges:
UK - £8
UK Next Business Day £15 - (Monday to Thursday only)
EU £25
International £30

Next Business Day Delivery
In order to receive your order by the next day please place your order by 2pm. Next Day delivery can only be ordered between Monday - Thursday.

Europe Duties and Taxes
This will be charged at the destination country, DPD will advise on the amount.

International Duties and Taxes
This will be charged at the destination country, DPD will advise on the amount.

Cancellation Policy

Once the order has been processed you have the right to cancel the order up to the point of despatch, we recommend letting us know within 4hrs to ensure cancellation. Please send contact us with details of your order including the reference code. We will get back to you with 48hours to confirm the cancellation, any payments made by you will be refunded within 14 days.

Cancellation Policy

If you find yourself unhappy with your purchase, kjslaundry.com is happy to offer an exchange or refund within 14 days of delivery. We have a free returns service for all UK orders. We require that you return the item/s in unused condition with all tags attached. Please follow the instructions below:

1. We ship your order with a returns label included. If it is lost we can email a new one to you.
2. You can use the DPD local website to locate a suitable drop off location.
3. Attach the return label to the parcel.
4. When the goods are received back to us we will issue the refund and email you to inform you.

For a smooth turn around, please ensure that you complete the returns form included in your order and place in the parcel.

Please note: kjslaundry.com reserves the right to refuse a refund or exchange if we deem the item/s to be returned in an unacceptable condition such as used or damaged. We also reserve the right to refund or exchange an item/s if the 14 day return period has expired (unless new time frame has been arranged prior).

Once we've checked and accepted the returns, your refund will be processed within 14 days. A confirmation email will be sent out once the refund has been processed.

We do not offer free return for International and Europe returns. Please email us on orders@kjslaundry.com within your intentions to return the goods and please ship with the correct paperwork to:

Customer Returns
Kj’s Laundry,
74 Marylebone Lane,
London,
W1U 2PW
U.K

We strongly recommend using a tracked or signed for service as we can not be responsible for any lost items. Please note that it lays under the customer's responsibility to pay for any customs or duty charges that may occur. If charges of this kind have not been paid prior to delivery, the charges will be deducted from your refund.

Store Credit

When purchasing in store or online we are happy to offer a credit note for you within 14 days of purchase. Valid for 6 months, if you have a credit note and are not sure when it expires please contact us and we are happy to look in to it for you.